Return and Refund Policy

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your T-shirt for any reason, please review our return policy below:

1. Eligibility for Returns:

   • Items must be returned within 30 days of receiving your order.

   • Products must be unused, unwashed, and in their original condition with all tags attached.

   • We do not accept returns for items that show signs of wear or damage caused by the customer.

2. Non-Returnable Items:

   • Customized or personalized T-shirts.

   • Sale items or clearance merchandise.

3. Return Process:

   • To initiate a return, please contact our support team at Support@onekrok.com with your order number and reason for the return.

   • Once approved, you will receive detailed instructions on how to ship the item back to us.

   • Customers are responsible for return shipping costs unless the item was defective or the wrong product was sent.

4. Refunds:

   • Refunds will be issued to the original payment method once we receive and inspect the returned item.

   • Please allow 5-7 business days for the refund to process after approval.

5. Exchanges:

   • If you need a different size or style, please contact us. Exchanges are subject to product availability.

6. Damaged or Incorrect Items:

   • If you receive a defective or incorrect product, please contact us within 7 days of delivery. We will replace the item or provide a full refund, including shipping costs.

Contact Us

For any questions or concerns, please reach out to our customer support team at support@onekrok.com